Motan Colortronic (UK) Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Motan Colortronic (UK) Ltd Matilda House Carrwood Road Chesterfield S41 9QB United Kingdom Phone: 01246 260222 Fax: 01246 455420
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. Credit card information is being handled by SagePay
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping within the UK is via TNT Next Day service. Surcharges may be added to the standard shipping costs due to weight or special packaging.
Shipping to countries outside the UK will be on an EX-WORKS basis. The customer can nominate a carrier & is liable for all costs from the despatch point (i.e documentation, duties & carriage) . If any special packing is used then the cost of this will be advised before despatch and this can be paid seperately to the goods.
Motan Colortronic (UK) Ltd can arrange the carriage for overseas orders but this will be quoted on an individual basis. This would be invoiced seperately to the goods which can be ordered & paid for online. All payments must be cleared prior to despatch.
We will normally send your order to you within 2 business days for Ex-stock items. International orders are generally shipped within 2 days of receipt of payment.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are Tax free.
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We aim to guarantee your satisfaction. Any quality issues should be reported within 24 hours of receipt. In order to claim for transit damage you must record that the package was damaged on receipt on the carriers paperwork.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01246 260222 (International +441246 260222) or fax us on 01246 455420 or write to us at Matilda House Carrwood Road Chesterfield S41 9QB United Kingdom